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Charmingirl Return & Exchange & Refund Policy


Charmingirl is committed to providing a very high level of after sales service. We believe that it is our duty to offer our customers the best possible quality available at the most competitive prices. We are so sure that you will be equally impressed with the quality of our products that we stand behind them completely. Before we send out your order, our professional staff follow a very comprehensive process of quality control procedures to ensure that we only send goods that are in perfect condition.

In the rare event that goods arrive to our customers in a less than perfect state, we normally are able to resolve these issue quickly by offering the relevant replacement parts free of charge or a completely new replacement suit.

Please make sure that you have communicate with us before your complain with PayPal and Bank. We are sure that we can make agreement during our good communication with each other.



If any quality or damage problems happened to your order, you can return them back easily. Firstly, you need take a photo on problems items better with detail parts, then email to us at >> [email protected] After we confirmed this problem, we will absolutely offer you an new replacement or refund on problem items.
Any feedback on ordered items is highly appreciated!

For one item problem, we usually offer you replacement together with your next order as the shipment cost for one item is very expensive. You can also request refund on this item also.

If the whole order need to be returned, we will send you a detail return address so that you can arrange the shipment back, we will be responsible for this shipment cost if it's our quality problem.

 

Charmingirl offers refunds only if the customer cancels their order within 24 hours of making a purchase through our website, or their order has not been processed/confirmed due to the item being unavailable at the time.

No refunds are offered if you have changed your mind about the goods. We always advise customers to double check their order before they confirm checkout through our website.

The only refund way is by PayPal online, so we always suggest our customers to register a PayPal account which will helps a lot during our future cooperation. It's easy if you have a visa or master card.
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